Frequently Asked Questions (FAQs)
Frequently Asked Questions:
We’ve tried to answer all of your questions, but in case you still have some, feel free to contact us at firstname.lastname@example.org
Do you offer free shipping?
We offer free UPS Ground shipping for any order over $50.00 shipped within Canada
What shipping options do you offer within the United States?
In addition to UPS Ground, we offer a variety of expedited services for an additional cost including: UPS Express, UPS Express Saver, FedEx Overnight, Purolator Ground and Purolator Express. Cost for shipping is calculated based on items ordered and delivery location.
Do you ship internationally?
We do offer international shipping only via UPS Worldwide Expedited or Express to most international locations. Please note that international purchasers are required to pay any import duties, taxes, and fees that may be associated with the shipment, in addition to the cost of shipping. We are unable to declare items as a “gift” and include a copy of the actual purchase invoice for customs purposes.
When do you collect payment for an order?
When you place an order on our website, your credit card or PayPal account is authorized for the total amount of the order. This authorization is temporary and will clear your credit card in 5-7 business days. It takes 30 days for a PayPal authorization to clear. Your credit card or PayPal account are not permanently charged until your order is shipped.
What payment types do you accept?
We accept Visa, Mastercard, American Express, and Interact E-Transfers.
How long to items take to deliver?
Product turnarounds vary based on the stock, type of printing and finishes that are being applied. For that reason, it is very hard to give exact turnarounds for custom jobs. For most jobs, our turnarounds are 3-4 business days.
What If I want my items rush printed?
Not all items have rush printing. For rush printing, we only offer quantities of 500 or less for next day printing. Please not that next day printing is only pertaining to the production time. Delivery time requires an extra day so in total you would receive it in 2 business days.
What file formats do you accept?
We accept high-res PDF files only. In addition, we highly recommend that you provide files that have at least a DPI of 300ppi. Anything less will result in blurry images and we cannot guarantee a clear image. We will let you know if your artwork has an issue and you can edit it before we put to print.
Can I split my orders?
Unfortunately quantity cannot be split into different batches For example, if you order 500 business cards all 500 cards must have the same artwork. If you want two different employee names or types of card, you would need to order 2 sets of 250 for a total of 500 cards.
Why do the colours look different on my monitor than when it's printed?
Computer monitors use the RGB (red, green, blue) color scheme. This is different from printers that print using CMYK (Cyan, Magenta, Yellow, Black). Although all colors of the can be produced by CMYK, monitors are capable of displaying only a limited range of colours.
So what does this mean for you? This means that all artwork must be submitted in CMYK in order to accurate printing. We guarantee up to 95% accuracy, which is industry standard.
Can I place an order for an item that is out of stock?
Yes, you can place an order for an out-of-stock item and it is fulfilled on a ASAP basis when the product becomes available. You will not be charged for the item until it ships. A temporary authorization is placed on your credit card or PayPal account when the order is initially placed.
About Chromatix Printing
What are your hours?
Our hours are 9am-5pm Monday-Friday. We are closed on Saturday and Sunday.
Do you only sell online?
Yes, all our products are only available online